Step 1: Go to and login as an Institution Biller Creator user.

Below is the welcome page upon successful login.

Step 2: Select “Biller User” on the navigation menu on the left-hand side.

Step 2: Select the biller from the list of billers displayed whose user you want to create.

You can also use the “Filter by” to search for the biller.

Select the filter option and type the search keyword into the search field.

Step 3: Go to “Create Biller User” at the top right corner of the page.

Step 3: Fill in the required fields provided in the form, and then select the user role to assign to the user.

Note that:

Biller User: This is the user of the biller. This user can view and download the transaction reports of the biller.

Biller Admin Initiator: This user is responsible for creating the Biller User.

Biller Admin Authorizer: This user is responsible for authorizing the creation of Biller User which has been created by the Biller Admin Initiator.

Step 4: Select the Product and Channel access for the user and then click on “ Create Biller User” to submit the form.

Once this is submitted, the Institution Biller Approver user would need to authorize the it.

This is a confirmation that the user has been successfully created.

This shows that the user has been created by the Institution Biller Creator and now pending on the Institution Biller Approver to authorize.

Step 5: The Institution Biller Approver would need to login to approve the pending user creation request.

Step 6: Select “Biller User” from the navigation menu on the left-hand side, and then select the biller from the list of billers.

Step 7: Select the pending request under the  “PENDING APPROVAL” tab.

Step 8: Review the information of the user and then you can either authorize the request by selecting  “Approver User” or return the request by selecting “Represent User”, or decline the request by selecting “Reject User

Step 9: Confirm your action by Selecting “Yes, Approver Biller User” to authorize the request.

Upon successful approval you will get a successful prompt at the bottom right of the page showing “Biller user was approved successfully”, and then the request would no longer be seen under “PENDING APPROVALS” tab.

The authorized users can be viewed by selecting the “APPROVED USERS” tab.