NIBSS Helpdesk

NIGERIA IDENTITY DOCUMENTS VERIFICATION SERVICE MANAGEMENT OPERATION MANUAL 1

• NIGERIA IDENTITY DOCUMENTS VERIFICATION SERVICE MANAGEMENT OPERATION MANUAL

mybankStatement User Manual 1

• mybankStatement User Manual

ICAD OFI USER MANUAL 1

• ICAD OFI USER MANUAL

e-Reference User Manual 1

• e-Reference User Manual

FX Service Portal (Customers) 4

• How to log into the FX Service Portal - Customers
• Accessing the FX Service Portal Dashboards
• Checking Eligibility for FX Purchase
• How to request for PTA/BTA/Medical Bill/School Fee/Upkeep

IDRS User Manual 9

• How to get settlement report on IDRS
• How to get dispute reports on IDRS
• How to report a missing transaction on IDRS
• How to Initiate a Single Acquirer Initiated Refund (AIR)
• How to Resolve Dispute on IDRS

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NXPay User Manual 1

• What are the settlement accounting entries on NXPay

e-BillsPay 23

• How to login as a user on e-BillsPay
• How to update profile picture on e-BillsPay portal
• How to logout of the e-BillsPay portal
• How to create Institution Users on the e-BillsPay portal
• How to create bulk users on e-BillsPay

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NQR Settlement/Accounting Process and Entries 1

• NQR Settlement/Accounting Process Flow & Entries

NIBSS Document Hub 14

• How to login to the NIBSS Document Hub Portal
• How to do a forgot password on NIBSS Document Hub
• How to profile a branch on NIBSS Document Hub portal
• 3.3 How to edit branch details on NIBSS Document Hub
• How to create users on the NIBSS document Hub

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Virtual NIN Validation User Guide 12

• How to access the Virtual NIN validation service as an institution?
• How to create an Enterprise Admin user on the Virtual NIN Validation Service
• How to disable/enable a user on the virtual NIN validation service
• How to register on the NIMC Personal ID Mobile App
• How to get your UserID

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