Below steps shows how an Enterprise Admin can deactivate/activate an Agent.

Step 1: Login into the virtual NIN validation portal as an Enterprise Admin for your institution. (click here for steps on how to login as an Enterprise Admin).

Step 2: After you have successfully logged in as an Enterprise Admin, select "Deactivate Agent" on the home page.

The list of all agents under your institution will be displayed as shown in the image below. You can search for the agent you want to deactivate using the filter field above the displayed list of agents.

Step 3: Select the icon with the 3 dots under "Action" for the Agent you want to deactivate.

Step 4: Select "Deactivate Agent" to complete the deactivation.

To activate the agent, simple follow the same steps. The option to activate an agent will change from "Deactivate Agent" to "Activate Agent".