The process of re-assigning an e-Reference can only happen for an incoming e-Reference that is yet to be accepted.

The action can only be performed by the Operator user

The below step is used by the institution user (operator) to reassign incoming e-reference to branches.

Step 1: Click on Arrow Counterclockwise curve icon

Step 2: Select the branch from the drop-down

Step 3: Click on Reassign button