IDRS User Manual

How to get settlement report on IDRS
Settlement Report: An issuing institution can view and download settlement report which is used to refund the cardholders for disputes that have been...
Wed, 8 Jun, 2022 at 12:20 PM
How to get dispute reports on IDRS
Dispute Reports This category under the Issuing activities allows the issuer view/search transactions by their different status. Filter can be done ...
Wed, 8 Jun, 2022 at 12:16 PM
How to report a missing transaction on IDRS
The menu "Reported Transactions" allows users enter details of an approved transaction that was not found on the IDRS to either initiate dispu...
Wed, 8 Jun, 2022 at 12:01 PM
How to Initiate a Single Acquirer Initiated Refund (AIR)
The acquirer institution user inputs the transaction details and enters search.  The fields with asterisk are compulsory while others are optional for ...
Wed, 8 Jun, 2022 at 11:55 AM
How to Resolve Dispute on IDRS
User logs into the IDRS Portal and navigates to the Module (Acquiring activities). User clicks on the icon "Pending Disputes", to see the below ...
Wed, 8 Jun, 2022 at 11:40 AM
How to Initiate Bulk Dispute on IDRS
Go to Initiate Bulk Dispute  Download upload template file Fill in the template file with the Acquirer RRN, Transaction date (in this format ...
Wed, 8 Jun, 2022 at 11:29 AM
How to Initiate a Single Dispute on IDRS
  2.1) Search for a transaction:  Single Dispute: Input Transaction details and click on Search. The fields with asterisk are compulsory while others a...
Wed, 8 Jun, 2022 at 11:29 AM
Viewing Dashboard
1.2 Dashboard:  This shows the Disputes raised, resolved disputes and Unresolved disputes:    
Wed, 8 Jun, 2022 at 9:55 AM
Getting Started
1.1)      Input Credentials into the IDRS portal. Step 1. Click on the url to login.  Step 2. Enter your email and password and then click on the “Submit”...
Fri, 10 Dec, 2021 at 7:30 PM