How to Resolve Dispute on IDRS
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Modified on: Wed, 8 Jun, 2022 at 11:40 AM
- User logs into the IDRS Portal and navigates to the Module (Acquiring activities).
- User clicks on the icon "Pending Disputes", to see the below image showing pending disputes against the Acquiring Bank.
- User can either click on Accept or Decline by looking at the transaction details with the below view.
- User can also click on the Details option to see more parameters for the transaction.
- Click on "Accept" to accept the dispute claim or "Decline" to reject the dispute claim.
- This is to accept a dispute claim
- This is to reject a dispute claim.
- You will be required to enter a comment and attach a document as evidence for rejecting the dispute claim
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