• User logs into the IDRS Portal and navigates to the Module (Acquiring activities).
  • User clicks on the icon "Pending Disputes", to see the below image showing pending disputes against the Acquiring Bank. 
  • User can either click on Accept or Decline by looking at the transaction details with the below view.





  • User can also click on the Details option to see more parameters for the transaction.
  • Click on "Accept" to accept the dispute claim or "Decline" to reject the dispute claim.





  • This is to accept a dispute claim





  • This is to reject a dispute claim.
  • You will be required to enter a comment and attach a document as evidence for rejecting the dispute claim