- Go to Initiate Bulk Dispute
- Download upload template file
Fill in the template file with the Acquirer RRN, Transaction date (in this format yyyy-mm-dd) and save the file.
- Select "Upload Dispute" to upload the save file.
- The image below shows a successful upload of the dispute.
Note: ensure to look out for error prompt where upload is unsuccessful and correct error based on feedback provided, before re uploading.
- The "Upload History" shows the record of the uploaded disputes.
- "View Records" show the details of the dispute initiated.