• Go to Initiate Bulk Dispute 
  • Download upload template file

Fill in the template file with the Acquirer RRN, Transaction date (in this format yyyy-mm-dd) and save the file.

  • Select "Upload Dispute" to upload the save file.

  • The image below shows a successful upload of the dispute.

Note: ensure to look out for error prompt where upload is unsuccessful and correct error based on feedback provided, before re uploading.

  •  The "Upload History" shows the record of the uploaded disputes.
  • "View Records" show the details of the dispute initiated.